1. Non-defective goods may be returned for credit within seven (7) days of invoice, except for some goods which are sold on a non-return basis. Goods must be in a resalable condition and be returned in their original packaging and accompanied by a copy of the original invoice. A credit for the original invoice value less $15 ex GST or 20% (whichever is higher) restocking fee will be issued against your account. No returns of non-defective goods are accepted after seven (7) days from invoice.

2. Defective component(s) or System(s) within their respective warranties may be returned to PC MART subject to the conditions outlined below:
    • Prior to returning parts or Systems to PC MART for warranty service, you must request a Return Authorization (RA) Form obtainable from our website or office. This form, together with a copy of the original invoice, must accompany returned goods. All items should have a meaningful fault description (e.g., 'DVD won't spin') and not just 'faulty DVD.'

    • If you are shipping a System or a hard drive or other device containing data, you are responsible for backing up such data prior to shipment. PC MART will not be responsible for data lost during the course of shipment, testing, repair, or replacement.

    • All costs of returning defective parts or Systems to PC MART, including insurance, must be paid by the purchaser. The costs may include insurance, import and export duties, and any other fees or charges imposed by government agencies or officials.

    • If PC MART determines that failure of the part(s) or System(s) was not a result of a defect in materials or workmanship, PC MART reserves the right to charge you for parts and labor at PC MART's then-current labor rate. A minimum charge of $35 ex GST will apply to items returned for warranty where no fault is found. PC MART will advise you prior to assessing these charges.

    • No replacement will be sent out before faulty goods are received and tested.

    • Warranty is void if goods are damaged in any way or warranty label has been tampered with.

    • Accessories that could possibly contribute to the fault of the item should also be provided. PC MART will not be liable for any damage/loss of additional parts/components that are not listed in the 'items returned with' section of the RA Form.

    4. Additional Information:
    • Change of mind returns will be subject to a 20% restocking fee.

    • If an item is faulty and returned within one week, it will be replaced or refunded immediately.

    • If an item purchased is not working within one year and is returned, PC MART will help you by applying the warranty. It may take 10 to 15 business days to receive the item back, and only the product will be returned, not refunded.

    • If the item is over one year old, you can apply directly to the manufacturer for warranty coverage.

    • If you bring an item for warranty inspection and it is found to be working correctly, a $60 inspection fee may be charged.

    5. Refunds for Afterpay, ZipPay, and Humm Payment Options:
    We regret to inform you that we do not offer refunds for purchases made using Afterpay, ZipPay, or Humm payment options if you change your mind. Once the payment is processed, and the product has been shipped, we cannot issue a refund under these circumstances.
    1. Cancellation Policy: In the event that you wish to cancel your order before the product has been shipped, a cancellation fee of 10% will apply. This fee covers administrative and processing costs associated with canceling an order.

    2. Damaged Items Upon Receipt: It is essential to inspect your purchased items immediately upon receipt. If you notice any damage or defects, please inform us within 3 days of receiving the product. We will promptly assess the issue and work towards providing you with a satisfactory resolution.

    3. Faulty Product and Warranty: In the unfortunate event that you receive a faulty product, we will organize the warranty process for you within 7-10 business days. Please reach out to our customer support team, and we will guide you through the necessary steps to resolve the issue promptly.

    4. Exchanges and Store Credit: If the product you received is not what you expected but is not faulty, we may offer you the option of an exchange or store credit. Please contact our customer support team to discuss the available options.

    We value your satisfaction and will do our best to address any concerns you may have. Our team is here to assist you, and we encourage open communication to ensure a positive shopping experience with PCmart.

    Please feel free to contact our customer support team at [customer support email/phone number] for any questions or assistance regarding our refund policy or any other inquiries you may have.


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